Andrea Vago

The Fulfillment Professional is one of the primary interfaces of IBM and our software channel customers. It is a customer relationship-oriented job, acting as a point of contact into the fulfilment process. This may include order Management, contract management.

Handling of all incoming customer calls Handling all customer special requests, e.g. car replacements, deliveries Providing email and fax confirmations Providing on the job training for new team members, e.g. let them listen into calls Organising team meetings, e.g. booking meeting rooms

Handling all incoming calls Handling all correspondence with business partners Organising meetings, e.g. providing material for meetings, booking locations for meetings Preparing PowerPoint presentations Planning all business trips, e.g. booking flights, hotels and renting cars