Andreas Hirschbühl

Travel the world

Designing and implementing a sustainable value for Credit Suisse by creating Digital Private Banking (DPB). Senior Project Manager role with the responsibility to lead highly challenging and innovative projects from conceptual phase until roll-out to the front office, and drive projects in close collaboration with front segments and stakeholders within business and IT. Inter-divisional and international projects with high management attention

Designing requirements and implementation plan for the introduction of the CS Advisory Process and Activity Management as part of an integrated front workplace for PB UK including: testing and trainings to over 150 front office staff Transforming a social media idea into a detailed business concept and subsequently a project with the goal to position Credit Suisse as a technology market leader with an innovative and unique service offering for Credit Suisse External Asset Managers

Functional lead of end user services teams in US, Canada, Mexico and Panama; Implementing global call center infrastructure and processes as well as virtualization of global call center functions in the Bahamas, US, UK, Jersey, Monaco, Hong Kong and Singapore; Project manager for the introduction of standardized User Services in various international locations

Integration and continuous improvement of new and existing services; Responsible for maintenance and standardization of the Call Center Core Infrastructure (Ticketing, VOIP-Telephony/IVRS, KMDB); Project manager “end user support” as part of a global migration and standardization program for 18 Wealth Management International locations

Responsible for Requirements-, Platform- and Test-Management in the Windows area; Managing relationsships with stakehoders; Definition and implementation of Workplace strategy and standardization of the Electronic workplace; process improvments

Line manager of special services team and deputy section head; Establishing and maintaining a VIP service for Group Executives; Support, service provisioning and periodic IT-Security review of third-party companies connected to UBS environment; Responsible for server and client release management; Regional rollout support of new desktop, flatscreen and mobile generation - Participation in several process and organizational re-engeineering projects

Teamleader deputy; Cosulting and customer support; Hardware, software, releases and updates installations, Server maintenance (NT, NOVELL), Backup, Restores, support and troubleshooting; User administration and authorization