Andreea Ciobotaru

Started with Romania exports and later took full responsibility for Italian export division, including client communication, carrier coordination and issue resolution. Negotiated freight rates, optimized processes and ensured KPI compliance. Expanded contracts and turned one-time transports into long-term partnerships. Supported invoicing, team coordination and cross-department knowledge sharing to secure operational continuity and efficiency.

Responsible for the Eastern European region, with a focus on Romania, Bulgaria, and Greece. Built and led a high-performing dispatch team of 3 people. Replaced freight forwarders with over 900 direct carriers, cutting unnecessary intermediaries. Achieved consistent cost reductions through strategic restructuring of the transport chain. Continuously met On-Time Delivery KPIs and earned maximum performance bonus. Managed and communicated delays transparently to stakeholders, ensuring operational trust.

Managed fleet operations for 42 trucks across Europe, covering dispatch, invoicing, driver support and compliance. Introduced bonus system increasing per-vehicle revenue and implemented tracking routines for safety and efficiency. Strong focus on process optimization, team leadership and client satisfaction. Led direct carrier operations, vehicle readiness and driver onboarding. Key account contact for Ford, Indesit, Beiersdorf. Recognized for operational precision and trusted by drivers and clients alike.