Andres Zabala

Develop resilient operation strategies, redesigning the current services, processes, and infrastructure. Highlighted project for international laboratory Fresenius-Kabi; a Business Continuity project deployed under ISO 22301 best practices.

Development and deploy of the regional CRM Systems. and the regional BI and Datamart. Led the preparation and presentation for the regional ICT Business Case driven Portfolio, for the mentioned projects and other to come. These includes business impact evaluations, technology selection, detailed cost breakdown, risk scenarios, stake holder analysis, statutory regulations, etc.

In charge of the development, modernization, and management of Civil Registry’s ICT systems, in particular in charge of administering the identification contract, managing the ICT operation, facilitating the access of citizens to services. Digitizes the integration of the Immigration State Institution with the Civil Registry, facilitating for the latter the validation of the Immigrant's background to grant national ID Cards for foreign. Increasing the productivity for the Civil Registry by 30%.

Lead the international Tier III certification. Responsible for overseeing the preparation of documents following Tier III Uptime Institute best practices, for concurrently maintainable capability of the Electrical, UPS, Central Cooling Plant, Computer Room Cooling, and Engine-Generator Systems.