Andrew Croce

Liaise with customers, suppliers and transport companies plan, coordinate and monitor the receipt, order, assembly and dispatch of good To motivate, organise and encourage teamwork within the workforce to ensure productivity targets are met or exceeded. Monitor the quality of service they are receiving maintain standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock of wheelchairs are stored safely.

Reviewing customer history and, where appropriate and based on established policies and procedures, waives late charges, grants and processes retail extensions, including processing due date changes, and grants and processes reasonable lease deferrals and makes payment arrangements within the limits of established guidelines.

1)The logging and booking of DMA & SRV for Sussex , Kent and Surrey 2) Providing the maintenance and access to the crews PAP Radios 3) Logging and contacting subcontractors to aide in breakdowns , tyre replacements and ambulance Estates issues . 4) Working 11 hour night shifts / Weekends to cover the Productions Team main staff.

• A Customer Service officer who is a member of a large supportive team of CSO’s who deal with customers issues in regards to there Canon products and queries in regards to their service agreements. • Working on an additional phone line to provide service and support to customers based in Southern Ireland region via phone and also via email.

English Language/Literature (Grade B) Mathematics (Grade F) Science Single Award (Grade D) French (Grade D) Business Studies (Grade E) Classical Studies (Grade D) Religious Studies (Grade D) Art (Grade C)

Advanced GNVQ - Administration Apprenticeship (Level 3)(Pass) Advanced GNVQ - Administration Apprenticeship (Level 2)(Pass) Advanced GNVQ - Administration Apprenticeship (Level 1)(Pass) Entry Level Certificate in Adult Numeracy Entry Level Certificate in Adult Literacy