Andrey Belugin

• Managed a team of 20 employees, overseeing performance, internal education, recruitment. • Prepared weekly reports on department plan performance and receivables. • Effectively managed claims and analyzed customer feedback. • Participated in meetings with customers and related parties, ensuring a seamless shipping carrier experience. • Contributed to the development and enhancement of business processes and automation of company services. • Handled key account management and various operational tasks.

• Expertly handled container shipments from China/Asia-Pacific and South-Asian regions to Russia/Europe/CIS using multimodal transport. • Managed customer service, including receiving new orders, offering price quotations, and controlling accounts receivable. • Facilitated correspondence with foreign agents and contractors. • Ensured efficient claims handling and document flow. • Collaborated with internal departments, such as railway operations, trucking, and accounting, to ensure smooth operations.

• Managed customs transit procedures, both inbound and outbound through Russia's infrastructure. • Arranged transit declarations and clearances in local customs. • Collaborated with customs authorities and federal services. • Represented the company during customs inspections and control measures.