Andrii Boiarynov

I am responsible for designing integrated system solutions as well as managing system health, performance, and security. I provide expertise and architectural assistance to other IT personnel including systems engineers and software teams.

Maintaining organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies. Directing technological research by studying organization goals, strategies, practices, and user projects. Verifying application results by conducting system audits of technologies implemented.

Serve as the first point of contact for customers with technical support issues and questions. Responsible for providing remote diagnostic technical support of blades, servers, storage, and various software operating systems and applications. Apply different diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct failures. Answere common questions regarding installation, operation, configuration, customization, performance, and usage of Dell products.

Responsible for on-site installation, maintenance and repair of IBM and multi-vendor systems and components, including hardware, networking products, software and operating systems. Act as primary technical interface to customers for the coordination of hardware and/or software support and delivery of operational services as required by the customer.

Responsible for design and implementation of Backup infrastructure solutions, including integration with third party software and hardware. Serve as technical liaison with all Core Engineering groups, Service Owners, Project Managers, Database and application teams during all phases of build & refresh projects, from design through implementation.

Providing day to day support and monitoring for the internal and external infrastructures including Microsoft and VMware products, HP Blade Systems and EMC system storage. Creating and testing technical solutions in the lab environment. Participate in the development of technical solutions for the business. Document technical solutions and on-going developments as per defined processes.

Responsible for the secure and effective operation of all computer systems, related applications, hardware and software. Leadership of IT Services team. Creating processes and procedures to improve IT support within the business. Maintaining documentation relating to all aspects of IT service. Maintain software licensing inventory. Running all monitoring and alert systems for office servers, anti-virus, internal networks.

Performing service desk functions, responsible for basic administration of business systems and hardware, including troubleshooting corporate application/hardware issues, root cause analysis, and working with business constituents to identify improvements to existing applications.