Ángel Peces Hidalgo

Cisco Administrator: Webex, Switching-routing, wifi WLC, ISE and Sponsor Portal wifi users, Fortinet analizer, Efficient IP

IT Support Customers Central Neat and Alarm Queue Software. Microcomputing Support customers (laptops, PC, printers, scanner, networking LAN-WAN. Configuring and managing VoIP Asterisk-FreePBX with Cisco routers , HP Switches and NAS Hosting Server equipment. Virtualization: Virtual BOX. Ticketing tools: NCW Neat. Netcool monitoring with Linux, XPERF, PRTG and QlikView

IT Support Customers Cisco Call Manager Networking, Cisco Telepresence TMS and Skype for Business (Lync). Providers: Cisco routers 800- 2800 and Teldat C1, C2, M1 3G-4G. Inventory Management telephony System Gastel (At4Wireles). Configuring and managing videoconferences with Polycom and Tandberg equipment. Ticketing tools: Service Now Cepsa and Vantive. Netcool monitoring with Linux.

IT Technical support for RTVE under Ericsson MD-110 and Cisco Telephones 79xx. (Substitution disease)

Responsible for user support of Swotti and Survela (4iQ) tools. User training, network monitoring, user registration and microcomputer repairs. Users administration LDAPv2. Devices: Routers and switches 3com. Linux server maintenance and freelance technology journalist and community manager

Network Development, sizing of servers, PCs, printers and telephones. Making budget for migration to Linux Debian

Responsible for maintaining ICM PBX project within required quality objectives. Ad-hoc reports, project monitoring and escalation processes. IT Support Engineer & Lead Coordinator [Abril 2008 – April 2010] Drafting manuals (Ericsson, Aastra, Mitel). Migration PBX analog system to VoIP Network. Monitoring with Nagios as well as troubleshooting, training of operators and customer communication. Ticketing: Remedy

SEO SEM IOR Social Media, Marketing Digital

Visual Basic, Java, SQL, HTML, Javascript, VBScript

Periodismo económico, tecnológico