Angela Sarabia

Design and development of business focused Workforce Development strategies, services and programs for global implementation that visibly contribute to driving competitive advantage. Particular focus on management and leadership development, career-pathing, executive talent development, performance management, competency models, change management and employee engagement. Accountable for Workforce Development COE structure, processes, standards and measurements.

Transforming the global HR organization structure, strategy, services and processes, in order to drive improved efficiency and effectiveness, reduce complexity and increase service quality; contributing to an overall Corporate Commitment to reduce operating costs by $100m within 3 years.

Trusted advisor to EMEA President and Leadership Committee; established globally aligned Leadership and Organization Development Center of Excellence for the EMEA Region; built strategies and culture to improve talent retention & employee engagement, foster change, and develop organization capability; planned and executed integrated talent initiatives.

Strategic Business Consultant to operationalize vision to establish Cisco University to create an agile workforce and ensure the right talent at the right time to execute business strategy. Partnered with senior business leaders and HR executives to conduct job role analyses and develop enterprise-wide position profiles clarifying core responsibilities, outputs and skills requirements, resulting in consistent standards of performance expectations, measurements & skills definitions.

Global Customer Service – Quote-to-Cash (CS – QTC) organization adoption of change management programs, organizational learning strategy, role development & leadership development programs to support key business objectives.

Led global virtual team to design, develop & implement business focused development solutions for relationship managers & project managers across the Worldwide Customer Service organization and to support the transition to process and shared services implementation; fully leveraged team member contribution through application of a follow-the-sun execution model to achieve rapid development of high quality global development solutions within challenging timelines.

Established and managed EMEA Customer Service (CS) training and development activities for 250 professionals and managers.

Managed training communications & developed standards for internal training accreditation programs.

Development and delivery of employee new hire, technical product and services and customer service skills training programs for 1st & 2nd line technical support staff in the Corporate Products Support Group.

Advanced rapidly through a series of increasingly responsible positions.