Angga Mahendra

• Led business development with industrial clients, i.e. mining, oil & gas, power, manufacturing, construction and logistics; for value-driven digital transformation initiatives • Led product management to develop and operationalise industry 4.0 solutions, i.e. IIoT, connectivity, big data, advanced analytics, and applications • Led ecosystem partnership with enterprises and startups to collaboratively improve the adoption of technology for improved productivity, efficiency, sustainability

• Go-Pay Head of Process Improvement; designed operating model and aligned processes, e.g. partnership in Business Development, merchant management in Sales, and withdrawal in Operations • Go-Pay Head of Human Resources; setup organization and led operation of human capital functions, i.e. organization design, manpower planning, talent acquisition, and HR operations • Mapan Head of Supply Chain; setup processes & system and led operation, i.e. supply demand planning, sourcing, inventory, warehousing

• Led strategy development for an Indonesian telco group, i.e. ICT B2B operating model design, MSME go-to-market strategy, product governance, service innovation & delivery model • Led capability & resource assessment and business processes & system architecture design for digital sales transformation of an Indonesian mobile operator • Delivered country analysis and global benchmark to identify key success factors of different regulatory environment and commercial regimes for a state oil & gas company

• Delivered implementation design of multi-year corporate transformation towards customer-centric operating model for an Indonesian telco group • Established PMO and performance management process for strategic initiatives implementation of an Australian-Japanese steel manufacturer • Performed due diligence to validate market attractiveness and assess potential partners to enter Indonesian food & beverage sector for a global top 10 dairy company

• Setup organization, processes, and system to monitor and control operational activities; started with 1 department (15 people) to 4 departments (more than 60 people) • Scaled up operational capabilities to manage growth of merchants from ~3,000 sellers to ~7,000 sellers, and sales order volume from ~8,000/day to ~15,000/day • Sustained KPI improvements to reduce fulfillment lead time from more 6 days to less than 3 days, increasing net promoter score from around 50% to more than 60%

• Led business development teams to pursue consulting engagement opportunities within the operation strategy practice for the resources industry • Managed management consulting delivery teams in business transformation projects in capital project management, operations and supply chain management, finance and controlling, and IT management • Provided subject matter expertise to technology consulting delivery teams in business process analysis and design for SAP, Oracle, and Microsoft

• Performed diagnostics on productivity improvement, cost reduction and capital optimization for a copper & gold mining company in Indonesia and a diversified mining company in India. • Developed operational excellence implementation plan and led execution of improvement initiatives covering process, people and technology dimensions. • Implemented change management across clients’ organization to ensure awareness, understanding, acceptance and commitment towards improvement agenda.

• Built financial model for business case development to assess and prioritize improvement opportunities as part of continuous improvement road mapping. • Measured performance and analyzed business processes as part of assessment for several improvement programs in an engagement with a global mining client. • Designed, tested, and deployed operational procedures, system functionalities, and organizational roles & responsibilities as well as control process to ensure sustainability.

• Managed material catalogue and inventory setting and analyzed data to support daily operations during assignment in Supply Chain Management department. • Gathered business requirement and developed technical design for SAP MM system solutions during assignment in Information Services department. • Performed internal control audit in the area of Materials Management and Procurement as part annual SOX compliance audit during assignment in Finance and Accounting department.

Strategy, Technology, and Sustainability

Information System, Computer Networks, and Network Security