Dipl.-Ing. Begayym Tolomusheva

IT Service/Transition/Infrastructure/ Cybersecurity Manager

- Information Security Management (ISO 27001 & ISO27002) - Oracle Database (Grid, ASM, Cluster) - Project Managament (Prince2) - Management Information System (Incident/Change/Asset Management, Root Cause Analysis & troubleshooting) - Learning MapR environment in order to obtain the MapR Certified Data Analyst (load and inspect data, manage Hive tables, run SQL queries, and use Drill to do analysis)

- Serving as Focal Point for team of 10 professionals who provide quality service delivery; - Implemented GDF (Global Delivery Framework, IBM’s Lean Six Sigma program) systems which insure high quality service delivery; - Reviewing KPI reports with Quality Analysts to determine root cause analysis and design preventive procedures; - Acquire data from data sources such as Incident/Change Management and RCA database; - Data analysis for Continual Improvement Program.

- Interpreted data and analyzed results for roaming calls; - Completed data analytics of the quality roaming calls’ report; - Completed troubleshooting and solving various issues on Level 3 support; - Installed, tested and upgraded financial tools such as OEBS, Hyperion; - Monitored of working capacity IT systems.

- Planned, organized and managed the team and overall operations to provide the stable operation of BSS in six countries; - Developed, maintained, supported, and optimized key functional systems such as server infrastructure, data communications, and telecommunications systems; - Acquired data from primary data sources and maintained the reporting databases; - Implemented databases of billing system, data collection payment systems and data analytics of the quality.

- Defined and developed project tasks, resource and business requirements; - Developed and implemented databases, data collection systems and data analytics to optimize statistical efficiency of frequency spectrum; - Planned and scheduled project timelines; - Constantly monitored and reported stages of the project to the senior-customers/project board; - Created the project risk analysis and mitigation plans.

- Planned, organized and managed the team and overall operations to provide the stable operation of IT infrastructure; - Determined resources required, interviewed candidates, vetted vendors, and assigned tasks; - Planned the budget and projects of IT infrastructure; - Installed, tested and upgraded Oracle Server and application financial tools; - Located and defined new IT processes for improvement opportunities.

- Taught courses “Modeling of queuing systems” and “Computing system and network”; - Supported Technical hardware of the computer room: installed, tested and troubleshot PCs; - Supported Technical software of the computer room: installed, maintained Windows and applications; - LAN designed and installed; - Developed and implemented the projects of the Kyrgyz Technical University.