Anika Balarin
Angestellt, Sales Manager, Convini Deutschland GmbH
Oranienburg, Deutschland
Werdegang
Berufserfahrung von Anika Balarin
Bis heute 4 Jahre und 10 Monate, seit Dez. 2019
Sales Manager
Convini Deutschland GmbH
responsible for B2B sales; acquisition of new locations, partners & producers; representative representation of How I Like & organization of events, for example fairs, conferences, meetups, etc.; development of suitable sales strategies
3 Jahre und 3 Monate, Sep. 2016 - Nov. 2019
Senior Client Advisor
Dolce & Gabbana
exquisite customer service to clients, building strong & close connections to them through permanent contact; constant focus on building relationships; creating strategies to get new clients & make customer base wider; dealing with client complains & needs, arranging of company events in connection to new collection, sale phase, holidays etc.; controlling stock organization & situation; participation in collection orders with the shop manager; supporting the shop manager with operational tasks
responsibility about the performance of the store, the KPIs and reaching the set targets; operational responsibility, stock maintenance and organization; assuring a high client service level and providing strategies for building strong client connections and a wider client base; leading and coaching the team, making of product knowledge and client service trainings for team members
providing a high client service level & working with client books in order to generate more loyal clients & build strong connections to them; dealing with client issues, complains, special wishes, etc.; high level product knowledge & responsibility for the Visual Merchandise of the shop; stock maintenance & organization
first direct experience in client service; positive and open attitude towards the clients & taking care of their needs and wishes; stock and cash desk responsibility; high level product knowledge & responsibility for the Visual Merchandise
Ausbildung von Anika Balarin
2005 - 2008
Design&Media Technology
Academy Aucoteam
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Französisch
Grundlagen