Anja Heine-Hermes
Suchst Du eine andere Anja Heine-Hermes?
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Anja Heine-Hermes
- Current 3 years and 9 months, since Sep 2022
Chief Business Officer / Prokuristin
Indeca Business GmbH
- Current 14 years and 6 months, since Dec 2011
Global Director Account Management & Business Development
Sitel Group
Strategic campaign and new business development, sales and growth, innovative solutions, business extensions, business optimization, contract management for various industries: Automotive Finance Consumer Care Service Technical Service Telecommunication Sales
- 1 year, Dec 2010 - Nov 2011
Site Director (Sitel Düsseldorf)
Sitel GmbH Düsseldorf
Sitel / ClientLogic ongoing merger support between Sitel sites and ClientLogic sites. Location exchange for integration of both companies. Management of the entire service center and departments with regard to process Integration/optimisation and deveopement of employees, client metrics KPIs and financial results. (~500 employees)
- 2 years and 10 months, Feb 2008 - Nov 2010
Site Director & Senior Operations Manager (Doppelfunktion)
Sitel GmbH Krefeld
Sitel / ClientLogic merger support between Sitel sites and ClientLogic sites. Management of the entire service center/operations and departments on employee, client metrics (KPIs) and financial result development (~500 employees)
- 5 years and 9 months, May 2002 - Jan 2008
Client Program/Service Operations Manager
Sitel Germany
Operations & Service Manager for different client segments and support in set-up of new Sitel Locations in Eastern Germany. Since 2006 Sitel / ClientLogic Merger Support.
- 7 months, Oct 2001 - Apr 2002
Business Analyst
Sitel Group
- 1 year, Oct 2000 - Sep 2001
Implementation Manager (Quality)
Sitel Group
Implementation of a new metric and quality management system for Sitel sites in Europe. Processes, analytics, reportings, methods of variance based management on a daily weekly and monthly base.
- 11 months, Nov 1999 - Sep 2000
Team Manager Customer Care/Sales
Sitel Group
Wholesale & Foreign Trade Management
Universal Italia S.r,l.
Sprachen
German
C2 (Verhandlungssicher / Muttersprachlich)
English
C1 (Fließend)
Italian
C1 (Fließend)
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