Anja Heine-Hermes

Berufserfahrung von Anja Heine-Hermes

• Bis heute 1 Jahr und 8 Monate, seit Sep. 2022

  Chief Business Officer / Prokuristin

  Indeca Business GmbH

• Bis heute 12 Jahre und 5 Monate, seit Dez. 2011

  Global Director Account Management & Business Development

  Sitel Group

  Strategic campaign and new business development, sales and growth, innovative solutions, business extensions, business optimization, contract management for various industries: Automotive Finance Consumer Care Service Technical Service Telecommunication Sales

• 1 Jahr, Dez. 2010 - Nov. 2011

  Site Director (Sitel Düsseldorf)

  Sitel GmbH Düsseldorf

  Sitel / ClientLogic ongoing merger support between Sitel sites and ClientLogic sites. Location exchange for integration of both companies. Management of the entire service center and departments with regard to process Integration/optimisation and deveopement of employees, client metrics KPIs and financial results. (~500 employees)

• 2 Jahre und 10 Monate, Feb. 2008 - Nov. 2010

  Site Director & Senior Operations Manager (Doppelfunktion)

  Sitel GmbH Krefeld

  Sitel / ClientLogic merger support between Sitel sites and ClientLogic sites. Management of the entire service center/operations and departments on employee, client metrics (KPIs) and financial result development (~500 employees)

• 5 Jahre und 9 Monate, Mai 2002 - Jan. 2008

  Client Program/Service Operations Manager

  Sitel Germany

  Operations & Service Manager for different client segments and support in set-up of new Sitel Locations in Eastern Germany. Since 2006 Sitel / ClientLogic Merger Support.

• 7 Monate, Okt. 2001 - Apr. 2002

  Business Analyst

  Sitel Group

• 1 Jahr, Okt. 2000 - Sep. 2001

  Implementation Manager (Quality)

  Sitel Group

  Implementation of a new metric and quality management system for Sitel sites in Europe. Processes, analytics, reportings, methods of variance based management on a daily weekly and monthly base.

• 11 Monate, Nov. 1999 - Sep. 2000

  Team Manager Customer Care/Sales

  Sitel Group

• Wholesale & Foreign Trade Management

  Universal Italia S.r,l.