Anjaly Michael

• Created and maintained comprehensive software documentation, including user manuals, test reports, and technical specifications. • Collaborated with developers and project managers to ensure accurate and up-to-date documentation. • Ensured compliance with company standards and best practices in documentation and reporting.

• Operated industrial laundry machines to clean, dry, and press textiles efficiently. • Sorted, folded, and packaged linens according to quality standards and customer specifications. • Conducted basic quality checks to ensure textiles met company standards.

• Managed in-store customer service, including welcoming clients, handling inquiries, and ensuring a personalised shopping or service experience. • Assisted in day-to-day operations such as sales, inventory tracking, appointment scheduling and vendor coordination. • Supported marketing efforts by helping with local promotions, visual displays, and maintaining the boutique’s social media presence.

• Transferred 6 modules from Hochschule Fulda. • Developing expertise in business strategy, organisational leadership & financial decision making. • Gained advanced knowledge in cross-border management and international markets.

• Graduate Coursework 9 modules cleared, 6 modules transferred to FOM Hochschule, Frankfurt. • Developed strong analytical and leadership skills in cross-border business operations. • Collaborated in multinational teams on case studies and real-world business simulations.

• Completed a comprehensive 3-year bachelor’s program. • Engaged in practical learning through case studies, group projects, and skill development workshops. • Participated in seminars and guest lectures to stay updated with current industry trends. Final project: A CASE STUDY ON “ FINANCIAL CRISIS FACED BY KERALA STATE ROAD TRANSPORT CORPORATION (KSRTC) WITH PERSPECTIVE TO THE CUSTOMERS “