
Rajiv Prabhu
Skills
Timeline
Professional experience for Rajiv Prabhu
- Current 5 years, since Aug 2021
Branding & Communications Manager
Liladhar Pasoo Group
Led brand strategy, digital communications, and creative direction for a global logistics group. Boosted digital visibility 2.4X through SEO, GA4 insights, and targeted content. Managed multi‑channel campaigns, CRM workflows, and analytics dashboards. Directed creative production, built brand messaging frameworks, and coordinated agencies to strengthen engagement and brand recall.
- 10 months, Nov 2019 - Aug 2020
Sr. Customer Service Executives
Teleperformance India
Resolved customer issues through root‑cause analysis and cross‑department coordination. Documented interactions, verified accounts, and managed customer records. Provided product/service information, guided customers on lending features, and handled inquiries across calls, chat, and email. Escalated unresolved cases, maintained reports, and ensured smooth workflow execution.
Languages
English
C1 (Fluent)
Hindi
C2 (Expert / native speaker)
Marathi
C2 (Expert / native speaker)
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