Ankesh Srivastava

Lead product development from the MVP and helped organization raise $2M. Product has been awarded with top 20 startups to look for in 2017 and listed on Techcrunch. Responsible for creating scalable and reliable product that creates customer delight. Lead the development team to design the product that exceeds the business expectations and meets the requirements Defined road map, MVP and managed the DevOps for the product.

Product Development & Team management: - USSD: Responsible for building the application from ground zero. An application built for leading mobile service provider as a GSM platform to sell the coupons and the deals to the user thorough their cell phone using GSM. Built a scalable platform that can be used by over 1000 employees of the Mobile service provider. Managed 10+ integrations

To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduit between Frontliners and Management. To offer creative solutions. Delivery of team sales, service level components, quality and productivity targets & indicators.