Anna Bratshteyn

"Alumni Book" Web Application: (https://alumni.digitalcareerinstitute.org/) - Developing an "Alumni Book" Web Application using the MERN stack for the Digital Career Institute which helps employers review graduate profiles "DCI Marketing" Web Application. - Front-end development of new DCI Marketing Web Application in a team of 5 developers(https://digitalcareerinstitute.org) - Technology stack: NodeJS, Express, PugJS, MongoDB

- Organisation of an agile team of six DevOps engineers utilising the Kanban method - Collaboration in building a cross-platform communication between DevOps engineers, external operation teams, and companies in Europe and the U.S. - Tracking and reviewing tickets, incidents documentation, system and network performance monitoring

- Tracking projects progress and communicating its status and risks to management and project members - Creating weekly email newsletter with distribution of over two million members using ActiveTrail (coordination of content, design, legal approval, testing) - Planning, scheduling, and processing of B2C and B2B marketing campaigns - Processing creative design for marketing campaigns with external and internal teams - Creating weekly investor relations presentation for the chairman of Sears' board

- Part of establishing a Network Operation team for www.shopyourway.com e-commerce website - Creating policies, procedures, and communication between internal and external R&D, Product, Project, DevOps, Marketing and third party department - Handling documentation and escalation process - System and network performance monitoring

- Monitored queue, and tracked inbound and outbound calls - Ensured all gaps in performance or quality were quickly identified and addressed - Ensured customer questions and problems are resolved properly and quickly - Answered technical and company procedures questions - Reported, analysed and resolved system, customer and operational issues that impacted service quality - Produced reports on team performance and built technical department's weekly work schedule for 40 team members

- Handled incoming incidents via phone and e-mail promptly and effectively - Installed and maintained business customer networks and hardware-based firewalls (Cisco, 3COM, Zyxel, Alcatel, Checkpoint S-BOX) - Diagnosed and resolved a wide range of technical issues over the phone and ensured all call details were captured and entered - Updated support documentation, kept customers updated as to progress and escalated calls and issues where necessary to senior managers and team leaders

- Handled incoming incidents via the phone and e-mail promptly and effectively. - Diagnosed and resolved a wide range of technical issues over the phone and ensured all call details were captured and entered

HTML5, CSS3, React.js, Redux, JavaScript, ES6, MongoDB, Git, Express.js