Anna Grossfeld-Marek

High quality analytical services: Business and System Analysis Optimization of Business Processes Creating of Business Plans Preparation of Feasibility Study Providing comprehensive IT solutions: E-business Business Intelligence Dedicated systems Contractor/online work for update Software AG

Language process: Integration of distributed language process among research and development department. Integration of resources with localization tool Passolo Quality assurance Optimization and automation of language process Licensing: Managing and support for licenses of update.seven and update.CRM Creating and improving the license process for update.CRM Major Releases, Service Packs, Emergencies: Managing software releases Testing Timely delivery of setups and patches

Optimization of 2nd and 3rd level support (basics of ITIL). Gathering the information among the whole company about processes, information flow, and responsibilities of Help Desk and Testing departments. Modelling new processes and suggesting proposals for software changes. Based on my internship I wrote my bachelor’s thesis.

Finding appropriate products for advertising campaigns for our customers. Monitor the process: ordering of products, printing and delivery to the customer. Taking part in advertising fairs in Poland and Germany

Infrmationsmanagement

E-Business; E-Commerce