Anna Iovkova

1.Analyze business requirement regarding implementation of new CRM system in M-tel 2.Specified necessary project documentations 3.Project and Change management activities 4.Synchronized requirements, data and documentation between internal system and very new implemented one 5.Closely work with test team to guide and help in specific detailed business and system process requirements 6.Closely work with Amdocs vendor in order to improve implementation process 7.Daily works with programmers who d

1.Project management web based software 2.Development of new software product 3.Analyzes the market trends and specifying specific software functionality 4.Prepares specific project documentation 5.Writing business orientated documentation 6.Writing production presentation 7.Works with programmers developing software 8.Prepares reports for the management 9.Presenting firms products on the market 10.Conducts workshops and presentations with the decision-makers, power-users and clients

1.Conducts workshops and presentations with the decision-makers and power-users; 2.Gathers customers’ requirements 3.Analyzes and specifying customers’ needs regarding all business processes and client work flow 4.Consults customers about their activities 5.Implements software modules and sets up the system following specific customer requirements 6.Consults and preparing project implementation plans 7.Controls and supervises the consultants team during the implementation process

As a Business analyst and Software implementation consultant: 1.Conducted daily negotiations with customers 2.Conducted researches into all their work activities 3.Analyzed specific business requirements and customers’ needs 4.Wrote customer specification documentations 5.Prepared documentation for the software developers

1.Implemented the marketing strategy of the company 2.Organized the proper advertising in the media and the Internet – wrote articles, books and materials, PR materials, Internet presentations 3.Organized company’s activities and products presentations 4.Organized company’s participation in exhibitions-Bitexpo 5.Conducted marketing researches and filled up the company’s database 6.Attracted potential customers and partners 7.Conducted negotiations with customers and partners

1.Supervised and ensured the proper work of the system 2.Provided staff training and technical support 3.Did database import 4.Supervised the work of the central office, and company’s shops and stores 5.Prepared and checked the regular financial and sales report for the management in Bulgaria and Greece 6.Controlled the delivery process 7.Supervised the payments 8.Stayed in daily contacts with the management in Greece – financial, sales, logistic and IT departments

10.Conducted research and analyzed customer work process and activities 11.Set up the system by specific customer requirements 12.Implemented software modules 13.Installed software meeting clients’ deadline 14.Provided staff training and technical support 15.Supervised and controlled customer work with the newly installed ERP system

faculty of Economics and Law, Specialty: Finance of the firm, Diploma for completed master’s degree.