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Anna Torres

Bis 2016, International Customer Service Administrative Assistant, Empowering Knowledge Services
Barcelona, Spanien

Fähigkeiten und Kenntnisse

Intermediate certificate in ICT skills issued by
English Language
French Language
German language
Microsoft Word
Microsoft Excel
Microsoft Access
Microsoft Powerpoint
Customer Care Management
Procedures
presentation skills
Excellent written and verbal communicator
Process definition
Internet research skills
Time management skills

Werdegang

Berufserfahrung von Anna Torres

  • 1 Jahr und 1 Monat, Juli 2016 - Juli 2017

    Administrative Assistant for Sales Department

    NOVADAY

    Provided administrative support under the direct supervision of the National Commercial Director Processed LED light orders with the headquarters in France. Translated the company catalog and other commercial documentation with Adobe InDesign.

  • 3 Jahre, Feb. 2013 - Jan. 2016

    International Customer Service Administrative Assistant

    Michael Page

    Managed international incidents between Importers and different departments of SEAT. Wrote reports summarizing international customer and importers incoming requests and complaints. Delivered public presentations and trained new employees.

  • 3 Jahre, Feb. 2013 - Jan. 2016

    International Customer Service Administrative Assistant

    Empowering Knowledge Services

    Managed international incidents between Importers and different departments of SEAT for 15 years. Wrote reports summarizing international customer and importers incoming requests and complaints. Delivered public presentations and trained new employees.

  • 1 Jahr und 6 Monate, Jan. 2007 - Juni 2008

    International Customer Service Administrative Assistant

    T-Systems

    Managed international incidents between Importers and different departments of SEAT. Wrote reports summarizing international customer and importers incoming requests and complaints. Delivered public presentations and trained new employees.

  • 2 Jahre und 10 Monate, März 2004 - Dez. 2006

    International Customer Service Administrative Assistant

    Gedas Iberia S.A.

    Managed international incidents between Importers and different departments of SEAT. Wrote reports summarizing international customer and importers incoming requests and complaints. Delivered public presentations and trained new employees.

  • 4 Jahre, Apr. 2000 - März 2004

    International Customer Service Administrative Assistant

    Kelly Services

    Managed international incidents between Importers and different departments of SEAT. Wrote reports summarizing international customer and importers incoming requests and complaints. Delivered public presentations and trained new employees.

  • 3 Monate, Jan. 2000 - März 2000

    Jalpak International Oceania Pty Limited

    Jalpak International (Spain)

    Booked transportation tickets and made hotel reservations for Japanese customers.

  • 5 Monate, Nov. 1998 - März 1999

    Travel Agent Assistant

    Jumbo Tours Group

    Booked hotel rooms for international incoming tourists.

  • 4 Monate, Jan. 1998 - Apr. 1998

    Training contract

    Oberharzer Bergwerksmuseum Clausthal-Zellerfeld

    4 months of internships at the local mining museum and 228 teaching hours in German in the "Leonardo Da Vinci" program granted by the European Union.

Ausbildung von Anna Torres

  • 3 Jahre und 9 Monate, Okt. 1990 - Juni 1994

    Técnico en Empresas y Actividades Turísticas

    Centre d'Estudis Tècnics Turístics

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