Gina Tseng Shu

•Development of new customers, especially Spanish and Portuguese speaking countries. •Process orders (B2B) and follow through until fulfilment. •Increased year over year revenue by 30%. •Increased new customer base by 10% in one year. •Successfully penetrating new accounts while making contracts on 40HQ containers with customer satisfaction from sample tests to negotiation.

•Import / Export delivery issue. •Ensure the shipment adheres to customs regulations. •Prepared import/export documentation including commercial invoice, packing list, B/L etc. •Affixed shipping labels on cartons with all shipping information included. •Scheduled and coordinated with freight forwarders to merge or consolidate shipments. •Goods declaration and tariff classification •Handling customer issues, as loss goods, tariff, VAT and duty.

•Worked directly with engineers in meeting customer specifications. •Special assistant to German partner SPS TechnoScreen GmbH. •Communication with several departments, including R&D department, production department and sales department.

•Investigate emails written in Portuguese. •Improved anti virus system software. •Communicate and handle requests from Research and Development team.