Anna Vietrova

Created Operational control department, organized training of dispatchers, software trainings for internal usage. Coordinated department audits, wrote aviation technical and training manuals. Contracted, evaluated, tested, customized required aviation software as an expert/customer

Supported Apps from technical side by means of Zendesk, Saleforce ticketing software, clients support on call. Cared for customers satisfaction, trained clients in software usage by means of the phone and preparing guided instructions. Accepted customization software requests, created requirements in JIRA for business analytics Investigated bugs, based on that created JIRA tickets for QA, DATA, Dev Organized concierge service

Recruitment. Vacation requests and maintain the database in Hurma software. Planing trainings, trainee meetings and events. Hiring and exit processes support.

Created business requirements documentation, business models, tested projects from planning to live. Worked on site of the implementation of the software as a trainee/consultant, trained customers, assisted Project Manager and developers. Wrote instructions for the users to work in the system, presentation of system functionality to the customers. Created and tracked tasks for the dev team.

Recruited, organized dispatchers teamwork, trained and supported operational departments. Coordinated ground operations, on-time operations. Contracted, controlled, developed the requirements and tested navigational and aeronautical data suppliers. Negotiated business issues with foreign partners. Set and controlled key performance indicators for the department. Budgeted costs Performed quality audits. Collected, analysed and made a presentation of the statistical performance data to the Top Management

Crew briefing, aeronautical, meteor and navigational documentation preparation, crew support on-air, flight control. Operational departments liaise

Technical translation of documentation, flight support and control, VIP, charter and cargo flights organizing, dangerous goods declarations. Customer’s negotiations, ROI analysis, invoicing