Antoine Thooris

Verantwortlich für die Entwicklung der Fachmärkte (Melectronics, SportxX, Micasa, Doit, OBI) und die Gastronomie von Mikros Waadt. Neue Funktion von Chief Digital Officer in der Genossenschaft.

Consultant work : 1- Migros Vaud in Ecublens. Process audit from : - the customer care - the marketing services - the cross channel experience - the PickMup delivery system 2- Strategic Project Manager by MsMail Direct AG in St Gallen. Working for one of the client of MsDirect : - Process improvements - Profitability optimization - Business development

As COO, I participate actively in structuring decisions to digitalize the company and help improving our service to our customers throughout the DACH area. To achieve these goals, I manage, motivate and develop teams with different talents and skills. Specialties: contact center (management, IT), logistics (tender, process design), functional web (needs expression, UAT & implementation), IT management, strategy, budget, contract negociation, project management, langage skills (french, english, german)

Responsible of 4 activities for the entire zone : customer care, distribution of B2C parcels, functional evolution of the website of our brands : La Redoute, Vertbaudet, Ellos,One Stop Plus et laredoute.com, local and shared IT. Successful migration from a mono-brand, mono-country strategy to a multi-brands, multi-countries and multi-channels strategy

Responsible of the customer care department for Switzerland and Italy, Responsible of the distribution in Italy, Responsible of the functional evolution of the La Redoute website

Manage a team of 18 customer care back office advisors. planning, reporting, internal project management, outsourcing supervision

3 axis : logistics, sales and negotiation. The course aimed to train the future managers to work for distributors or for industrials.