Anton Meliov

Manages end to end NSSR (Non-Standard Service Requests) process; Determines initial priority for the request, appropriate escalation action and initiates escalation; Works with Account Delivery Management and client manager(s) to scope and qualify new service requests; Ensures the solution and business case is satisfactorily defined and accepted by the customer; Collects technical input and builds proposals; Leads regular NSSR meetings with the client and HP account team to review the progress

Manage the end-to-end Service Request Process from receipt of a Request through Proposal, Approvals and Delivery; View and analysis of reports detailing performance indicators and sales trends; Management of post-sales order management; Ensure resolution of order management issues for all product

Negotiating supplying terms and conditions with pharmacies and hospitals; Attracting new customer; Keeping beneficial relations with existing customers