Anton Nazarov

Duties: • Reviewing and optimizing business processes to identify enhancements with help of CRM & ERP solutions. • In-depth analysis of requirements to support effective decision-making and optimize business solutions; • Leading recruitment, training, and onboarding of new hires. Achievements: • Successfully implemented a number of projects which is confirmed by customers testimonials (Latvijas Gaze, Maytoni etc); • Assembled and trained a team of qualified specialists in the Riga office.

Duties: • Analyzing and mapping present business processes to identify enhancements via CRM tools; • Establishing product requirements and roadmaps; • Resources planning, Budget managing, Documentation, Reporting etc; Achievements: • Successfully implemented a number of CRM projects including Leroy Merlin, NLMK group, Evraz Holding, Rimera Group; • Lead and manage the entire lifecycle of the Service-desk product based on Dynamics 365 CRM system, from initial design to final launch.

Duties: • Managing the project budget and quality, Resource planning; • Business process reengineering, documents and functional/system requirements preparation; • Project risks and conflicts management; • Communication with software vendors and sub-contractors; • Presale activities; • Staff development and training.