Anton Pankin

• defining the list of network equipment and configuring it prior to installing in a new opening dealership; • support of current network infrastructure; • working on incidents and their prevention in the future; • initial diagnostics of new network equipment; • Updating network equipment. • Updating Zabbix and databases. • Implementation of a new service to provide free wi-fi. • Implementation of automation storage of backups of network • Implementation of a new service to provide free wi-fi (unifi)

Reception, registration, processing of applications received by technical support. Advising users on issues related to the provision of services: Internet, telephony, data transmission channels, etc. Network health monitoring, accident detection, diagnostics, registration in the ticket system, interaction with customers, various technical services of other companies, employees of our company. Coordination in preparation for scheduled maintenance work.

Setting up SIP telephony, including using a remote connection Troubleshooting, analysis of call dumps using wireshark, integratinons with amoCRM, Bitrix24, RetaliCRM. Help clients to configure their network equipment (D-link, asus, mikrotik). Monitoring the operation of our services. Working with jira, conflinece. Analyzing Linux logs, testing services after updates Working with telecom operators. Analysis of customer requests for working with our Data API, HTTP notifications.