Anton Tortmann

Monitoring of Operational Processes Collaboration with sales, warehousing, customs processing, and other relevant departments to ensure smooth operations. Conducting analyses to evaluate the performance of air freight operations and identify areas for improvement. Creating reports on operational metrics and KPIs. Ensuring a high standard of customer service through timely communication and problem-solving. Building and maintaining relationships with customers and partners.

Planing & Monitor Flight and Operational Processes Manage and control pre-books and ad hoc shipments Customer service Dispositon, controlling, monitoring the ULD structure (contours, completeness, integrity,compliance with specifications) Issue and distribute flight manifest to all in and external parties Initiation of improvement measures for the OCFO service Regular alignment with Global GSSA/OCFO Team to improve processes and reduce process deviation

Scheduling and planning of import and export flights Monitoring of flight activities and daily capacity control Monitoring the ULD structure ( contours, completeness, integrity, compliance with specifications) Rebooking of freight shipments in the in-house computer system customer service General correspondence with import and export area creation of AWB Preparation of statistics