Antonio Toma

- Business analysis for the sales department via reports (Excelle, Power BI, Saleforce). - Manage the sales team performance by creating, monitoring and maintaining dashboards in Salesforce. - Monthly prep of annual forecast for new customers with focus on retention team. - Feedback exchange and implementation of new features in SalesForce. - Create process and workflow in Salesforce for Acquisition and Retention team.

- Developed new business with existing clients and identified areas of improvement in order to push sales. - Created leads for Up-Selling, PMS (Property Management System), and BE (Booking Engine) teams, as well as lead generation for external companies incl. Expedia, Cubilis, SimpleBooking. - Performed Customer Support for Italian and English markets. - Began our team's three-channel (Chat, Email, inbound/outbound calls) multitasking approach with regards to problem-solving and Tasks.

- Contacted (cold calling, email) hoteliers to initiate commercial agreement and increase brand awareness. - Negotiated terms and closed transactions. - Analyzed performance and maintained long term customer relationships while keeping clients up to date on new product features.

- Promoted and sold language courses abroad through direct customer managing enquirers and CRM activities. - Organized corporate info meeting in southern Italy. - Handled customer care for clients before and after departure from this role (dealt with Visa, Payment, Financial Plan and Academic Skills). - Handled main market sales analytics on a weekly basis.