Antony Wilson

Project Management and Business Analysis. Agile SCRUM Projects for the Aerospace sector.

• Overseeing the technical management and monitoring a complex server infrastructure (VM ware, Linux, Sun, Comvault, Esxi) • Writing technical solution recommendations and business cases • Managing Major incidents and Problem management • Adhering to ITIL change control, problem and Incident management processes • Training of staff

• SCCM – Administration, Gold Image maintenance, SOE Hardware maintenance, Software Packaging and Deployment, Reporting, WSUS, Mobile device Management, WQL queries • Repackaging and application virtualization. Admin Studio, Batch Files, Powershell. • GPO administration/login scripts. • Managing and deploying VDI pools with VM-Ware V-Sphere and Horizon View (and other virtual technologies)

Ministry of Justice – Lead Deployment Technician 2015 • Windows 7 SOE Deployment • Site lead for Courtroom Deployments managing up to 10 staff. • Deployment, Configuration and troubleshooting of complex audio/visual equipment in Courtrooms nationwide. • Post migration troubleshooting both software and hardware faults. • Planning and implementing project schedules.

• 2nd Level IT support and the general management/escalation of Incidents and requests. • Building new PC’s and laptops with unique hardware and software requirements in varied secure environments. • Providing on-site Support for various Hardware and Software.

• Testing and troubleshooting software for Windows 7 compatibility • Testing and Building new PC’s and laptops with unique hardware and software requirements. Ensuring Windows 7 compatibility • Hardware refresh, OS migration and USMT migration for 350 London based staff and various international sites. • User Training in Windows 7, Office 2010 and Office Communicator.

• Managing relationships with Key Suppliers and stakeholders • Application Packaging and Windows 7 compatibility testing • Creation and management of the Service Desk/ Desktop knowledge base • Procurement of IT assets and equipment • Phone based 1st and 2nd Level IT support and the general management and escalation of Incidents and requests. • Building new PC’s and laptops with unique hardware and software requirements in varied secure environments.

• On site 2nd and 3rd Level IT support. • Troubleshooting and repairing hardware and software issues in laptops and desktops. • Providing onsite IT support for the National Crisis Management Centre during the recent Christchurch earthquake disaster. • Building new PC’s and laptops with unique hardware and software requirements in varied secure environments. • Managing the roll out of new IT equipment for the Sydney Passports Office and various other sites within New Zealand.

• Managing priority incidents, the subsequent investigations and reports. • Documenting and implementing processes for the transition of projects into BAU. • Monitoring and managing service desk analysts. • Writing technical documentation. • Representing service desk in CAB (Change Meetings) and various project streams. • On call work for major incidents relating Passports and Ministry of Civil Defence. • Reporting service desk statistics.