Anurag Berry

Improved the AI model accuracy for customers by 28% by introducing the feature to use historical client data. Achieved about 70% reduction in creating training dataset for AI models for customers by introducing clustering. Launched Analytics Studio which contributed to about 45% increase in upsell to the enterprise customers resulting in increase in revenue upto $30k per customer. Published Netomi Virtual Agent apps on Zendesk and Freshdesk Marketplace. Netomi got Series A funding of $10 mil in 2019.

Improved conversion funnel by 15% by revamping the entire cart creation experience Created a new section to give users a holistic experience of features before purchasing Set up the lead capturing and offers module for the website for worldwide launch. Builder.ai got a Series A funding of $30 million in 2018.

Created and improved bot conversation flows to generate a revenue of more than $100k for customers via chatbot. (Tommy Hilfiger) Responsible for improving the quality of machine learning algorithms for Ecommerce Domain by 35% Solely responsible for delivering the entire SAAS product platform for brands to on-board, manage and train bots. Launched Tommy Hilfiger Chat Bot, Pantene Hair Stylist Bot and Goosebumps for Sony Entertainment. Netomi team was previously MyCityWay 2014-15

Managed a team of 3 associate product managers. Boosted yearly revenue by about 4% and generated a regular source of income YoY via SAAS product Ameyo Social Interaction Manager Decreased in Level I support tickets by 32% over the span of 9 months by adding knowledge base feature for customer portal Added alarm feature to portal to reduce customer tickets for memory issue by 20% Revamped UX of customer portal thereby reduced portal tickets by 8.5% in next 6 months

Preparing RFPs depending on the client’s requirements and gathering client requirements (SRS) Managing relations & accounts to strengthen the base for cross selling of the products & identifying the gap where new products can be developed. Experience of interaction with top management (CEO’s, CIO’s, Directors)

Assisting the advice on the portfolio formation of clients depending on their risk appetite, time horizon and objective of investment and suggesting structured products