Apurba Bhangale

•Worked as a Team Lead position to drive the IT Security related initiatives within the Organization. •Perform day to day security operations to maintain the security of different enterprise systems. •Perform periodic Risk Assessment and managing IT/ IT security risk registers, to further contribute to the overall Risk Management program. •Technical Implementation and administration of various Security tools- DLP (Websense), AV (Symantec & MacAfee), Web proxy (Websense) and PGP (Symantec).

•Assist with monitoring, analyzing and resolving security issues and vulnerability issues in a timely, proactive and effective manner. •Analyze potential infrastructure security incidents to determine if incident qualifies as a legitimate security breach and documenting the incidents accordingly. •Conduct incident analysis by determining the cause of the security incident, taking corrective measures to resolve the incident and advise management on preventive actions.

•Level 2 Support Engineer for various Symantec Security Products- Antivirus SEP (Symantec Endpoint Protection), DLP (Data Loss Prevention) and PGP Encryption. •Accept responsibilities for the processes, procedures and operational management associated with computer security from Malwares and other threats. •Technical implementation and administration of various version of Symantec Enterprise Security Solution (SEP), depending on the network infrastructure of System configuration.

•Troubleshoot system and network problems, diagnosing and solving hardware or software faults for Microsoft Enterprise customers. •Provide support, including procedural documentation and relevant reports •Prepare and maintain documentation, instructions and log analysis to find the root cause of the issue and knowledgebase articles to help the team resolve issues.

•Assist users with resolving issues such as Virus outbreak, infected computer etc. •Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs. •Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.