Kunal Piyush

Expertly led a global 24 x 7 x 365 SOC environment for 31000 endpoints with primary focus on endpoint security (next generation Anti-Virus, host firewall), and data protection. Met regularly with business stakeholders for reporting of operational activities, intelligence briefings, quarterly business reviews, and the regular operational and control- based metrics. Conducted risk assessment and selected the appropriate controls for the organization.

Owned managed service delivery for Fortune 500 clients. Single point of contact and escalation point for all BAU activities. Maintain relationships with both internal and external stakeholders. Led a team of 9 FTEs as part of a virtual team. Managed the vulnerability management program for 10K endpoints

• Delivered a managed service to internal clients aligned to the ITIL framework • Helped troubleshoot complex L3 issues related to infrastructure • Negotiated new metrics for service delivery with key stakeholders and achieved a high success rate for 2 quarters consecutively • Drafted root cause analysis for 3 major incidents which helped in preventing future impact to key business operations • Conducted internal regulatory assessments on the organizational assets

Hands-on experience with different facets of IT Infrastructure including Windows Server, SQL Server, Sybase ASE and Red Hat Linux. Responsible for managing infrastructure security with key focus on SQL Server databases. Troubleshooted daily incidents of various complexity. Developed a strong understanding of the ISO27000 family of controls • Implemented disaster recovery solutions for mission critical apps using Database mirroring and Log shipping.