Ariyana Nugraha

• Led the team in implementing operational improvements to enhance efficiency and productivity. • Managed team workload to reach production targets. • Managed day-to-day operations of the Warehouse, ensuring smooth functioning of administrative tasks, including staff scheduling, resource allocation, and workload distribution.

• Reduced product damage rates through proper handling, storage, and packaging procedures. • Consistently met high standards for cleanliness and organization within the fulfillment center, ensuring an orderly working environment for all team members. • Continually improved order accuracy by refining pick-and-pack processes based on feedback from quality control checks.

• Using Krispy Kreme systems and processes to help manage food safety and compliance as outlined by the expectations set by your store manager. • Leading your team to make sure they complete all their assigned tasks on time and in line with Krispy Kreme standards. • Dealing professionally with Customer feedback in line with Krispy Kreme standards, policies, and procedures. • Managing cash handling in line with procedures including security procedures.

• Developed comprehensive marketing strategies that drove lead generation and boosted sales performance. • Revitalized employee communications to better convey important information and boost morale. • Identified and capitalized on unmet market needs by performing in-depth customer and market research. • Maintained positive relationships with external marketing and PR teams, optimizing value with collaborative approach. • Executed marketing and sales plans to consistently achieve territory targets.

• Led a team of marketing professionals to deliver high-quality campaigns on time and within budget. • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs. • Utilized market trends and target audience statistics to effectively and appropriately market products. • Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.

- Increased client satisfaction by building strong relationships and addressing their needs promptly. - Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction. - Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved. - Educated clients on new products or services to increase customer engagement with brand