Dimitrios Panagopoulos

Technical Lead – ConnectedDrive Platform | Client: BMW AG • Lead day-to-day alignment across BMW ConnectedDrive operational and validation topics, keeping priorities, responsibilities and open actions visible. • Guide 10+ engineers working on monitoring, incidents, defects, backend analysis and documentation, ensuring the right topics reach the right owners. • Maintain visibility of service stability and release-readiness risks by tracking blockers, dependencies and recurring failure patterns. • Translate

Voice Services Function Owner – ConnectedDrive Platform | Client: BMW AG • Owned global Voice Services stability and routing topics within ConnectedDrive. • Drove proactive monitoring and alerting for routing and backend issues, helping improve early detection and service stability. • Developed a regional EMEA call-routing proposal based on routing analysis and operational patterns. • Worked across EMEA, APAC and North America to address regional call-routing behaviour and service requirements. • Analy

Test & Systems Validation Engineer – ConnectedDrive Platform | Client: BMW AG • Validated ConnectedDrive functions in production-like environments across backend, connectivity, OTA and remote-service scenarios. • Executed 120+ weekly validation cases and documented defects through ALM Octane and related testing workflows. • Supported 10+ international rollout campaigns through device preparation, documentation, test setup and field-readiness activities. • Configured devices and performed real-time troubles

Project environment: FTTx rollout projects for Deutsche Glasfaser • Supervised 6 fiber-optic field teams across multi-site FTTx projects, achieving 90% on-time completion with zero safety incidents. • Reduced field errors by 45% through technician coaching, clearer work standards and consistent quality checks. • Planned monthly rollout activities covering fiber blowing, splicing, FTTx installations and OTDR troubleshooting. • Resolved high-priority field cases and customer complaints on-site, helping maint

Project environment: FTTx rollout projects for Deutsche Glasfaser • Installed and activated FTTx infrastructure across customer premises and distribution-point environments. • Performed fiber blowing, splicing and connection work supporting monthly volumes of 10 distribution-point blowing tasks, 10 splicing activities and 40 new FTTx installations. • Diagnosed 25+ network cases per month using OTDR measurements, signal-quality checks, network diagrams and ODF/POP equipment. • Interpreted infrastructure pla

• Installed, configured and activated 25+ ADSL/VDSL connections weekly for residential and business customers. • Diagnosed and repaired 25+ network faults per week, restoring connectivity and keeping customers informed during on-site interventions. • Maintained and upgraded 50+ DSL/VDSL access cabinets, contributing to a 12% reduction in peak-hour service disruptions. • Updated internal systems with work-order, activation and service-change information to support accurate operational handovers. • Provided o

• Managed day-to-day sales and cashier activities, maintaining accurate customer, payment and transaction records. • Used ATLANTIS II ERP to track sales, payments and logistics data and prepare monthly reporting. • Supported sales administration, document follow-up and reconciliation of vendor receivables and balances.

• Assisted in data collection and operational testing for wired and wireless aeronautical communication and air-navigation infrastructure. • Supported technical studies and documentation related to telecommunications and navigation systems used in civil aviation environments.

• Supported daily retail sales and customer service in a high-volume duty-free environment. • Managed cash and card transactions, including end-of-shift checks and accurate payment handling. • Maintained sales and stock-related records in internal systems and supported day-to-day store operations.

Thesis: VoIP & Internet Telephony Systems — grade 9.50/10