Armando Pérez

Lead mymediset data migration projects, including process improvements, new feature development, and customer project implementations. Design, customize, and test solutions within SAP S/4HANA. Collaborate with technical and functional teams to ensure alignment, effective onboarding of new colleagues, and seamless execution of solutions for optimal business impact.

Support the Sales team by leading and delivering mymediset demos for customers and prospects. Build, maintain, and enhance demo environments to showcase current and upcoming product features. Define, customize, and present key scenarios that highlight value. Ensure all demos are up-to-date, reliable, and fully aligned with the latest product capabilities for successful pre-sales engagement.

Design, customize, and test solutions for mymediset ECC suite and SAP S/4HANA migration. Develop functional designs aligned with business needs, create test cases, and support UAT to ensure system reliability. Provide timely resolution of customer issues during hypercare and ongoing operations, ensuring smooth transitions and optimal system performance.

Implement SAP projects spanning SD, O2C, and Order to Cash processes, including rollouts and SAP solutions for eCommerce, invoicing, logistics, and eDocuments. Design and deliver tailored SAP implementations to optimize business operations and enhance system capabilities across diverse functional areas.

Led a regional team of specialists, consultants, and developers across North and Latin America delivering Order to Cash solutions, including customer front technologies (Web Portals, eCommerce, SAP CRM, Salesforce) and core backend systems (SAP SD/LE/ABAP, industry-specific solutions, e-invoicing). Ensured project schedules, priorities, and SLAs while fostering collaboration with Architecture, IT Demand, Development, and other business streams for successful delivery.

Led the implementation of the Digital Transformation strategy for the company, encouraging the adoption of concepts and solutions related to edge technologies. Was responsible for managing the IT budget Services (Opex) and Projects (Capex). Led and managed the PMO and Demand (BRM Lead) for all kind of IT projects and services. Managed the IT architecture processes, policies and solutions governance . Led the strategy for development and deployment of the RPA Center of Excellence.

Led and managed SAP teams for rollouts, continuous improvement processes and projects implementation. Negotiated with clients, the scope of deliverables, making sure they added value to the organization. Ensured the project deliverables meet the timing schedule and quality standards agreed. Facilitated and followed-up the project team the technical implementation progress in a partnership and kept constant communication with stakeholders. Evaluated, managed and prioritized workloads within the team.

Designed and implemented IT Solutions (SAP and Non-SAP) for continuous improvement processes and projects. Managed consultancy team (SLA compliance, Solutions, communication) responsible to support the business operation. Supported, solved or escalated incidents and change requests due the ITIL process defined. Manage documentation Process for the applications life cycle. Defined and agreed with users the scope of change requests. Trained users and key users on the new Solutions provided.

Designed and implemented IT Solutions (SAP and NON-SAP) for continuous improvement processes and projects. Managed consultancy team (SLA compliance, Solutions, communication). I was responsible to support the business operation. Supported, solved and escalated incidents and change requests. Managed master data (customers, vendors, materials, BOMs) and security assignment (GRC). Trained users and key users on the new Solutions provided.