Dipl.-Ing. David Gerber
Inhaber, System Architect and Process Consulting, NewCape Consulting
Vienna, Austria
Timeline
Professional experience for David Gerber
Consulting / Design /Architect / (technical) Project-management for contact-center projects Tasks in all fields: Installating and Configuration, Testing, Operations Topics: Routing, Reporting, (CC)Pulse, Custom Apps, SIP, GVP, WFM, Email, Multisite, Cisco
Consulting / Design /System Architect / (technical) Project-management for contact-center projects Tasks in all fields: Installating and Configuration, Testing, Operations Topics: Routing, Reporting, (CC)Pulse, Custom Apps, SIP, GVP, WFM, Email, Multisite, Cisco
Current 14 years and 5 months, since Jun 2009
System Architect and Process Consulting
NewCape Consulting
Services in the areas of: - IT Consulting, whether as an IT architect, analyst or project manager. In particular in the contact-center area, with product knowledge such as Genesys. More generally with a focus on integration projects - Process Management. Supporting customers to analyse their business process and work out proposals for improvement. In a second step accompanying them in the implementation.
5 years and 6 months, Feb 2013 - Jul 2018
senior consultant
eMTeM GmbH
Consulting for call-center projects Tasks in all fields: Installating and Configuration, Routing, Reporting, Custom Apps, Testing, Designing, VoIP, SIP - Genesys multisite and multimedia projects - Interactive Intelligence call-centers
7 years and 8 months, Jul 2009 - Feb 2017
Project Manager
BERNARD Ingenieure ZT GmbH
Freelance project coordination for an engineering bureau doing the electricity and signaling infrastructure for railroads in France and Algeria. Integration of the internal and external deliveries: regulations, customer requirements, infrastructure, interfaces with contractors in a french/german/austrian/algerian team
2008 - 2008
Prepartion of business launch
Sabbatical
Getting some distance and time off. Then preparing the launch of the company, defining the vision and the goals for it.
2004 - 2007
Manager, System Integration
Siemens iSEC - Austria
Manager for a team of 10 technicians and consultants for Genesys contact-center projects Tasks in the areas of pre-sales, IT architect, design and project management
2002 - 2004
Project Manager / Architect for Genesys Call-Centers
Siemens PSE - Austria
1999 - 2002
System Integrator for Genesys Call-Centers
Siemens PSE - Austria
1998 - 1998
Electrical Engineer
IPTN (Indonesia)
Educational background for David Gerber
2009 - 2023
Lebens und Sozialberatung
CLS Austria
10 months, Sep 1998 - Jun 1999
Electrical Engineering
Technical University of Karlsruhe- Germany
Telecommunications, Control Systems
5 years and 1 month, Sep 1994 - Sep 1999
Electrical Engineering
INSA de Lyon - France
Languages
German
Fluent
English
Fluent
Spanish
Intermediate
French
First language