Arshpreet Singh

• Managed inbound, outbound, and return logistics for major retail brands. • Maintained system-based inventory accuracy using RFID and logistics platforms. • Supported operational efficiency and stock availability on the shop floor.

• Managed field service and technical support for heavy construction equipment attachments. • Handled warranty cases including diagnostics, commissioning checks, and issue resolution. • Coordinated deployment of field engineers and optimized travel routes for efficient on-site support. • Reported field issues and contributed to product improvement feedback cycles. • Improved spare parts dispatch speed, reducing equipment downtime for customers.

• Led service operations for construction machinery including excavators, loaders, and backhoe equipment. • Managed technical workflows, warranty claims, and spare parts coordination using SAP Business One. • Supported dealer service teams with troubleshooting, performance reporting, and technical guidance. • Improved service performance KPIs by enhancing diagnostics processes and reducing turnaround time. • Conducted training and mentoring for service technicians, improving on-site service quality.