Ra'ed Massad

Lead logistics and supply chain financial management and SLA improvement for a U.S. auto-parts e-commerce operation (remote). Managed the company's logistics expansion into Mexico, including a business visit to Chihuahua, and integrated team operations. Implemented logistics SLAs with service providers, including shipping and drayage.

Manage routes and schedules for shipments and deliveries; coordinate distribution activity and stock availability. Review inventory requirements, stock levels and shipping plans with direct reports. Plan and implement improvements to internal and external logistics processes and analyse operational reports. Deliver decision-ready reporting to the Heads of Procurement, Finance and Operations.

Analysed market trends and demand patterns to support inventory timing and purchasing decisions for raw materials. Monitored purchasing forecasts, budgets and business strategies and reported material changes. Managed inventories and maintained accurate purchasing and pricing records.

Supported supply planning activities within the Supply Chain team and Business Services Center. Resolved supply complaints and violations and ensured a streamlined flow of information. Handled supply chain projects and met deliverables.

Resolved standard customer requests and routed issues requiring follow-up to the Operations team. Communicated customer inquiries, messages and feedback to teams and sales owners.