Arsida Gjeka

1. Certificate Management: Manage certificate issuance, renewal, revocation, and monitoring for internal/external users. Ensure lifecycle maintenance and resolve related issues. 2. Support & Communication: Assist users with PKI services (e.g., encryption, signatures) and act as a bridge between tech teams and end-users. 3. Documentation: Maintain clear records of certificate processes and system configurations 4. Problem-Solving: Identify and resolve PKI issues with IT security teams.

Accepting video calls and comparing the caller with an identification document Verification of national and international identification documents and their security features Communication with end cusomers of leading European credit institutions and payment providers Use of the software to carry out the identification process and maintenance of the corresponding customer managment system Detection and documentation of attempted fraud

Schedule maker, creating and organizing class and exam schedules Writing and preparing official documents and announcements Communication between department and administrative staff Program coordinator, being informed about students problems and finding a solution Preparation of weekly reports about meetings, events and daily tasks

Seminars and Laboratories in some courses of Computer Engineering program Assistant of foreign professors during lessons Communication between department and all Academic staff of the university Calculating every semester the courses load Evaluating the documents of students who wanted to transfer their studies at MTU Huge contribute about an Accreditation process and opening new programs by assisting in preparing the necessary documents for Ministry

Online marketing on social networks for professional training Event organisation such are open lesson or seminars Data entry and data processing on data bases Part of event organisation such are conference, symposium and graduation ceremonies

Providing appropriate help and advice Liaising with high schools Promoting and marketing services writing careers action plans and reports Data entry and data processing

Data entry Costumer care Writing reports

Coordination and hard work stimulating, always goal oriented Preparing daily and monthly selling reports Keeping records of all conversations of my agents

Thesis title: Performance of roaming service in 3G and 4G networks during location update.