Arya Jain

• Working in Media Production Team on Project EasyDCP • Managed customer tickets on CRM Platform Zendesk, diagnosing and resolving issues. • Report and track tickets in Jira, coordinating with developers. • Reproduce customer issues to provide accurate solutions. • Report feature requests and bugs, collaborating closely with the development team. • Support internal and external meetings and events to ensure smooth operations.

Developed and enhanced features using PHP for internal software, and generated reports based on data available in the database.

• Create test documentations - Test Case, Test Scenarios, Test Plan • Work in agile methodology • Attend client meeting and understand the requirement • Identify business requirements • Handle a QA team of MediaCentric ( Live Project) • Perform testings on web-application, iOs ,android • Work closely with developer to solve bugs and make product efficient • Participating in design reviews and providing input on requirements, product design, and potential problems

- I was one of the top achievers in my team. - Make around 500+ outbound calls. - Make strong customer relationship. - Call and manage leads - Make required documents

• Work with Wi-Fi Module, Light Sensor, Temperature Sensor, Relays, LEDs, Buzzers etc. • Data Visualisation via Google Library • Trigger automated SMS and E-Mail alerts • Integrating devices with Facebook & Twitter • Cloud Computing: Sending the data to cloud, Working with APIs, Working with Linux VPS and Linux command line • Machine Learning: Data prediction with Polyfit, Anomaly Detection with Z-Score • Programming Languages Covered from Basics: Silver Touch Technologies Ltd.