Ashish Joy

Manages senior and associate level risk investigators in Amazon with Zero VP level escalations. Develops and leads programs at Site and worldwide level (EMEA, APAC, South America India Sites) Contributes in strategic planning, project road mapping activities under multiple functions at a world wide level. Participates in hiring and provides leadership, administrative support to team and manages them to achieve process improvement, and focus on team's people development.

Lead and developed 11 teams of associate level customer service executives with Zero VP level escalations. Led Site Level initiatives, primary owner of functional responsibilities which required interface with other sites. Carried out overall coordination, conflict resolution, evaluation and performance management of the team. Mentored and acted as a resource to new managers and expedited their learning curve.