Ashok Sudhakaran

Led Service Cloud and Sales Cloud initiatives as Epic Owner, Product Owner, and Business Analyst, driving global CRM integration across multiple brands and markets. Defined product vision, epics, MVP scopes, and roadmaps, translating complex business goals into actionable deliverables. Prioritized backlogs, coordinated dependencies, and aligned with stakeholders. Facilitated user adoption and engagement through demos, UAT, feedback loops, and continuous process optimization.

End-to-end ownership of Salesforce CRM implementation and continuous improvement Managed system configuration, customization, and releases — driving process automation and improving usability for diverse user groups. Translated business requirements into user stories, KPIs, and technical specifications, ensuring alignment with global process standards. Conducted user training, supported onboarding, and maintained feedback cycles to enhance adoption and performance.

Developing and managing the inside/outside sales process, demoing, negotiating, and ultimately closing deals onto our integrated platform for ConnectWise. • Generate and close sales opportunities with existing and new accounts • Track, analyze, and report on quantity, quality, source, and result for all leads and sales opportunities • Formulate new business development strategies in order to meet and exceed the company’s sales goals • Assist with marketing efforts and events

Delivered consistent sales performance through needs-based consultative approach. Engaged guests and prospective customers to align product offering with lifestyle needs and preferences.

Accounting, Cost and Management Accounting, Corporate Accounting, Financial Management, Business Intelligence

Sales & Marketing, Strategic Human Resource Management, Project Management, Financial Management, Operations Management