Athira Arjun

Optimized clinical operations by managing complex multidisciplinary rotas and ensuring strict regulatory compliance. I streamlined patient pathways and provided technical training on healthcare systems to enhance team productivity. Expert in data integrity, I leveraged advanced Excel for performance reporting to senior leadership. Skilled in multidisciplinary coordination, ensured 100% accuracy in documentation and stringent healthcare frameworks to drive operational efficiency and business growth.

Resolved customer issues through face-to-face interaction. Handled escalated and complex calls with active listening and communication skills. De-escalated customer complaints and provided updates on product changes. Improved customer satisfaction ratings and reduced inquiries.

Strategic Business Management leader transitioning into Medical sector. Expert in leading 20-member teams and optimizing complex operations. I specialize in process engineering, achieving a 50% increase in output through Agile methodologies and lean administrative workflows. Skilled in high-level stakeholder management, proactive risk assessments, and data-driven decision-making. I bring a "zero-error" banking mindset to healthcare management, ensuring strict compliance and operational excellence.

• Managed a 20-member cross-functional team to successfully execute banking and operations projects. • Assisted coworkers in improving client understanding through risk assessments and customer due diligence reviews. • Developed business plans to enhance client relationships and overall business growth. • Resolved client complaints effectively, escalating when necessary for positive outcomes. • Organized and analyzed complex data sets, providing actionable recommendations to senior management.

International Business Environment International and Cross Cultural Management Global Outsourcing and Offshoring of Services Innovation and entrepreneurship Personality Development for Employability ERP International Business Negotiations Business Environment

Class topper with distinction. Achieved college topper award in Physics