Atif Ilyas

Customer inquiries from national and international environmentsAnalysis of complex technical IT software issues and independent solution processingDirect communication with the userDocumentation of all activities in the customer support ticket systemActive participation in the global support service

Responsibility for HR IT applications in Germany (especially SAP HCM and connected systems) Coordination and management of external service providers Collaboration with specialist departments Planning of maintenance work and routine tasks User support for process and system issues Review, testing, and optimization of software solutions during operation Participation in IT projects in the area of ​​HR IT applications

Resolve hardware and software issues on desktops, laptops, printers, and mobile devices. Provide technical support for Windows, Linux, and macOS systems. Deploy, maintain, and update IT equipment. Ensure compliance with security policies and support the implementation of best practices for IT security. Support fulfillment centers or corporate headquarters by maintaining network and IT infrastructure. Manage tickets and service requests through systems such as Jira or ServiceNow.

As an IT Project Manager at the dataglobal Group's Berlin office, My role was encompass overseeing the delivery and implementation of their digital transformation and cybersecurity solutions. Project Planning and Execution: Monitor project performance using KPIs and provide regular status updates to stakeholders. Proficiency in agile and traditional project management methodologies. Familiarity with cybersecurity tools and ECM platforms . Knowledge of hybrid, cloud-based, and on-premise IT environments.