Atif Ilyas

Customer inquiries from national and international environmentsAnalysis of complex technical IT software issues and independent solution processingDirect communication with the userDocumentation of all activities in the customer support ticket systemActive participation in the global support service

As an IT Manager, I was responsible to Ensuring the smooth operation of IT systems, networks, and hardware. Implementing and maintaining servers, storage solutions, and enterprise systems. Team Leadership: Leading and mentoring IT teams, assigning tasks, and monitoring progress. Recruiting and training technical staff to meet evolving organizational needs. Project Management: Planning and executing IT projects, including infrastructure upgrades and system migrations.

As an IT Project Manager at the dataglobal Group's Berlin office, My role was encompass overseeing the delivery and implementation of their digital transformation and cybersecurity solutions. Project Planning and Execution: Monitor project performance using KPIs and provide regular status updates to stakeholders. Proficiency in agile and traditional project management methodologies. Familiarity with cybersecurity tools and ECM platforms . Knowledge of hybrid, cloud-based, and on-premise IT environments.