Avi Botbol

Technical support for small size company (2-10), HW / SW User support, Procurement SW / HW,

Certified technical customer service support lead for Citrix, TrendMicro, Windows Product training for Juniper ,F5, Technical support, user training and troubleshooting for reseller issue (1st –2nd, English and German) Identifying and escalating priority issues or customer complaints Taking ownership on all calls and queries Maintain the company’s network infrastructure Responsible for trade show, workshop and events

Technical consultancy and project management in health care environment Project management in software packaging and software deployment Analyze software, configuration requirements and specifications Taking ownership on all calls and queries Migrating, Implementing and managing over 700 applications Support, user training and troubleshooting (1st –3rd, English and German) up to 300 users evaluation and testing of hardware and software Writing technical guideline, policy for ICT Procedures

Installation and support of Windows, Novell Netware, SuSE Linux, VMWare Identify and recommending improvements of security protection Implementing and managing of Backup SW, disaster recovery plan Investigating, diagnosing and resolve all network problems Technical support , user training, troubleshooting (1st –3rd, English and German) 10-300 users Product training for Avira, Radio broadcast software Writing technical guideline, policy for ICT Procedures

Consulting and Implementing of Cablecom internal projects Software migration over 600 Applications Implementing, managing Microsoft AD policy, rights Managing the Cablecom standard, sales workplaces images for 2500 Clients Technical software support (2nd –3rd, English and German) 300 users User training for IT System specialist Evaluation and testing of hardware and software Writing technical documentation, system installation guidelines in English

Responsible for Developing & Maintaining the company IT infrastructures Train and supervise other support engineering staff in Zurich airport, Geneva Responsible backup and disaster recovery plans Technical support and troubleshooting (1st –3rd, English,German, French) 400 users User training (Web Application, Security, MS Office) Evaluation and testing of hardware and software Writing of technical documentation, guidelines and Maintenance procedures Management of IT procurement

Responsible for Developing & Maintaining the company IT infrastructures Train and supervise other support engineering staff in Zurich airport, Geneva Responsible backup and disaster recovery plans Technical support and troubleshooting (1st –3rd, English,German, French) 400 users User training (Web Application, Security, MS Office) Evaluation and testing of hardware and software Writing of technical documentation, guidelines and Maintenance procedures Management of IT procurement

Responsible for Planning, Installation and Supporting of Financial Systems, SWX / Virtx / OS (True64, HP, Solaris, Redhat, Windows) Meeting customers face to face and handling & prioritising problems Designing, implementing and managing Active Directory and services Maintenance & management of the Critical Windows based Server Environment Technical support (1st –3rd, English, German) 10-100 users User training