Ayat Biazid

• Managing the team’s Stock and optimising the inventor replenishment process. • Optimising the Material ordering process. • Established a reporting system to control the team's Stock Management. • Update their monthly performance and bonus and report it to the manager. • Established a reporting system to control the team's consumption and enable informed manager decisions. • Coordinate activities with other departments and summarise key actions in team meetings.

• Manage day-to-day operations flow. • Established a reporting system to update the company with the team's progress. • Handling customer/applicant queries in person or via email, telephone. • Leading the team and reviewing their performance. • Monitoring the Team’s performance, daily Attendance. • Established performance managing system and KPI’s tracking. • Responsible for the team's developing plan.

• Manage daily activities of the Visa Application Center • Document scrutiny & collection for visa processing. • Handling applicant queries in person, via email, telephone. • Ensuring all administration & logistics of passports delivery to consulate/applicant /Logistics Company etc. • Maintain & record all application data, data entry for the applicants. • Handling of cash & bank related transactions. • Established training materials and training program for the new employees as hard copy and soft copy.

• Handling customers' inquiries, requests and complaints. • Handling calls from wealth customers, handling Acquiring (Merchant Support) calls, and English calls.

• Monitoring team’s emails, conversations with customers, making sure they are handling the customers' issues efficiently. • Recruitment, selection process. • Salary review. • Employees’ records. • Organising and analysing training for the employees. • Monitoring daily attendance. • Responsible for the Team’s vacations.

Customer Service Agent providing technical support for the clients of Xceed at Xbox Microsoft account. • resolving customer’s issues through the phone in order to enhance their Xbox experience.

• Contacting customers through the phone, internet, fax …etc. in order to sell advertising online to companies in U.S.A.