Azhar Uddin

Managed Cisco SD-WAN (Viptela) for global sites, ensuring secure, reliable connectivity. Used LiveAction for traffic visibility, bandwidth analysis, and performance troubleshooting. Performed path analysis across SD-WAN, Data Center, and Zscaler using CLI. Validated routing (OSPF, BGP, OMP) and resolved IPsec, BFD, and circuit issues. Supported ISE/NAC, Infoblox DDI, and Palo Alto firewall logs. Led P1/P2 incident response, improved efficiency via flow analysis, and coordinated cross-team fixes.

Team Lead managing technical Ops & Maintenance for MP-SWAN SD-WAN (Viptela) infrastructure. Lead a team of engineers overseeing 400+ vertical POPs and 10,000+ horizontal clients. Expert in Cisco ISR 4321/2960 deployments, hybrid MPLS/SD-WAN environments, and OMP/BGP route exchange. Specialized in VRRP (IP SLA), inter-VLAN routing, and ZTP. Manage NOC operations, troubleshooting complex connectivity issues across BSNL/JIO/RF circuits, and leading technical project delivery for secure enterprise WAN.

Full-service technical support professional with strong hands-on experience in Cisco routers and switches, network troubleshooting, and user ticket resolution across hardware, software, and connectivity issues. Skilled in remote diagnostics, targeted problem analysis, documenting fixes, escalation handling, and user follow-up. Experienced in LAN, workstation, installation, maintenance, and technical documentation support.

Provided IT support to direct clients by resolving hardware, software, and network issues. Guided users through application and peripheral installation, diagnosed problems with targeted questions, and performed remote troubleshooting to restore service. Logged issues and solutions, escalated unresolved cases, followed up with users, documented processes, and supported LAN/workstation installation, maintenance, and troubleshooting.