BURCİN TOROS

-Experience with company sales and marketing functions, sales selling cycle and methodology. -Opera, Microsoft Office, Excel and PowerPoint experience. -Implement short- and long-range departmental goals, objectives, policies, and operating procedures.

-The face of the business; follow the policies and requirements (handle with receips using with Micros, direct and instruct the dining room personnel on customer needs to ensure customers receive fast and quality service from the moment they arrive.) -Ensure that customers enjoy an excellent experience at the facility.Engage and genuinely interested in the success of the establishment. -Communicate with all guests to ensure quality satisfaction with both food and service; developed valuable interpersonal

-Communicate information to travel agents and staff and clients accurately and appropriately. -Ensure optimum customer service through effective use of phone systems and positive telephone service techniques. -Achieve individual and contractual service level goals related to telephone, quality, and productivity.

-Experience with travel arrangements for clients with air, hotel, cruise and ground transportation vendors. -Is familiar with some: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts. -Experience with all ticketing, secured payments and submitted all monies and paperwork to accounting department.

-Offer specialist knowledge on subjects like history, arts and sciences, designs and architecture,sightseeing places of the city and also promote the city. -Generated positive relationships with tourists.