Balaji Shanmugam

Above 15 years’ experience in IT Program, Projects Management in AGILE, SDLC, and ITIL based projects. Currently working in Shell Plc as Service Transition Manager in managing and delivering a wide range of IT projects for Retail Loyalty programs, Site system Implementation, Energy Trading, Gas & Power portfolio for UK & European regions. My role is to lead and deliver projects from Ideation phase to Operate phase along with my key stakeholders, like Project Managers, Product managers, support operations & senior leadership team. My aim is to become a part of a positive and challenging working establishment where I can apply my new skills and qualifications for continuous improvement within the business. Transitioned 100 plus projects to IT support operations in the last 7 years as Service Transition manager in Shell Plc. Good Experience in Service Management, Agile Project management, infrastructure and services into production environments, with knowledge of ITIL processes.