Enrique Martín Gurtner Lövig

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Angestellt, Senior Associate Customer Service Agent, Kyndryl
Brno, Czech Republic

Fähigkeiten und Kenntnisse

Windows Server
Projektmanagement
Project management
UNIX
Tivoli System Automation
Automation
Administration
Terminplanung
Changemanagement
Client
Management
Softwareverteilung
Informationstechnologie
Informatik
Server
aguile
IT-Projektmanagement
Software-Projekt
Technisches Projektmanagement
Product Development
Project Management
IT Project Management
Agile Software Development
Agile Methods
Team Management
Team leadership
Scrum Master
Customer Support
Customer service
Negotiation
KANBAN
Atlassian Jira
Asana (Software)
ServiceNow
MS Office
Produktmanagement
Produkt
Scrum
Microsoft 365 Certified: Fundamentals
Scrum Alliance Certified ScrumMaster
Microsoft 365
itil v4
Team work
MS Teams
Entra
IA
copoilot

Werdegang

Berufserfahrung von Enrique Martín Gurtner Lövig

  • Current 1 year and 11 months, since Jul 2024

    Senior Associate Customer Service Agent

    Kyndryl

  • 6 months, Jul 2023 - Dec 2023

    IT Product Owner

    Velostream

    •Oversight of a diverse team: I lead a skilled team of 10 developers, spanning across Europe, South America, and Central America. With multiple seniorities and specializations in multiple developing tools like PHP, Laravel, Python, Vue.js, WordPress and diverse media playback platforms, including iOS Mobile, Android Mobile, WebApp, Roku, Apple TV, Fire TV, Android TV, and •Backlog management•Stakeholder liaison•Active sprint involvement•Functionality validation•Vendor relationship management•Product vision

  • 11 months, Aug 2022 - Jun 2023

    IT Project Manager / Scrum Master

    Crowdvac

    •Specialization: Catering to clients within the Media and Entertainment industry, with a specific focus on live video streaming. •Diverse Team Leadership: Commanding a team of 10 developers distributed across Europe, South America, and Central America. in multiple developing tools like PHP, Laravel, Python, Vue.js, WordPress. •Resource Allocation•Project Planning•Quality Assurance•Team Direction and Motivation•Task Monitoring•Risk Management•Internal Quality Analysis

  • 2 years and 2 months, Jul 2020 - Aug 2022

    M&E Management Iteration Manager

    IBM Argentina

    Multi Account Scrum Master. - Team Management. - Scrum meeting coordination. - Team workload Balance. Project Management. -Project assignation & follow up. Dispatcher Expert. Incident / Change Management. -Queue management, Incident and Change assignation and followup. Client Focal Point of contact.

  • 1 year and 5 months, Mar 2019 - Jul 2020

    SMI Enterprise Automations Administrator

    IBM Argentina

    Tivoli Automation (Intel – Unix) Blue care Automation Bigfix – Administrator Upgrade & Update deployment PM Change Managment

  • 6 years and 4 months, Dec 2012 - Mar 2019

    IT Systems Administrator

    IBM Argentina

    Patching Management (schedule planning & Implementation), Windows Server 2008/2012/2016 Build (schedule planning & Implementation), Windows Server 2008/2012/2016 Server Decommission (schedule planning & Implementation / Focal Point), CMS (Cloud Platform deployments), Incident Management & Resolution,

  • 3 years and 1 month, Dec 2009 - Dec 2012

    Dispatcher Expert (Team Leader)

    IBM Argentina

    Software Distribution Dispatcher Expert (Team Leader), Client Focal Point of contact, People Management (Skill Matrix, performance evaluations), Monitor workload and Staff balance, Leading problem solving, Service Delivery Excellence, Quality, Resource Management, Controls and Compliance

  • 1 year, Jul 2008 - Jun 2009

    SWD Team Coordinator

    IBM Argentina

    Software Distribution Team Coordinator Client Focal Point of contact SCCM

  • 8 months, Dec 2007 - Jul 2008

    IT Specialist

    Adecco Argentina

    Software Distribution Specialist SCCM Specialist

Sprachen

  • Spanish

    C2 (Verhandlungssicher / Muttersprachlich)

  • English

    C1 (Fließend)

  • German

    B1-B2 (Gute Kenntnisse)

  • Italian

    A1-A2 (Grundkenntnisse)

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